Privacy Policy
Effective date: March 4, 2026
This policy explains how freshmarkets handles personal information when you use our website and mobile app.
Information We Collect
We may collect your name, email, phone number, delivery addresses, account credentials, order history, cart activity, support messages, and device information needed to run the service.
How We Use Information
We use your information to create and manage your account, process orders, assign shoppers and riders, provide customer support, improve product quality, prevent fraud, and meet legal requirements.
Data Sharing
We share relevant order and delivery information with assigned shoppers and riders, and with service providers that help us operate payments, hosting, analytics, and customer support.
Data Retention
We retain information only as long as needed for operational, legal, accounting, and security purposes. We remove or anonymize data when retention is no longer required.
Your Choices and Rights
You can request access, correction, or deletion of your personal information. For account deletion steps, visit Account Deletion.
Security
We use administrative, technical, and organizational measures to protect personal data. No method of storage or transmission is fully secure, so we cannot guarantee absolute security.
Children's Privacy
freshmarkets is not directed to children under 13, and we do not knowingly collect their personal data.
Contact
Questions about privacy can be sent through our Support page.